Terms Of Service

TERMS OF SERVICE

Everything you need to know about our terms and conditions to support you and us within your shopping experience.

TERMS OF SERVICE

Everything you need to know about our terms and conditions to support you and us within your shopping experience.

Why We Have Terms Of Service

We totally understand that terms and conditions aren't the coolest, but this is something we take seriously. The simple version is: when you buy from us, you're protected by UK consumer law. These terms simply explain how we work, what you can expect from us, and what we ask of you in return. If we deliver to you outside the UK, you may have rights both here and in your own country too.

This website is operated by The Watersports Centre ("we", "us", "our"). By using this site or purchasing from us, you agree to be bound by these terms of service, so please read them carefully before placing an order. We may update these terms from time to time; changes will apply to your continued use of the site and any future purchases, and we'd recommend checking back here occasionally to stay up to date.

Below you'll find the key sections covering how we operate, your rights as a customer, and what to expect when shopping with us.

Our Terms Of Service

Who are we?

So you always know exactly who you’re buying from, here are our details:

Registered company name: The Watersports Centre Ltd
Company number: 13283329
VAT number: 400833536
Registered trading address: Unit A3 Albion, Daedalus Drive, Lee-on-the-Solent, Hampshire, PO13 9FX
Email: info@thewatersportscentre.com
Phone: 01329 551343

Ordering & Payments

Buying from us should feel as simple as possible. Enjoy browsing the store, add what you'd like to your cart, then choose your preferred payment method.

Confirming your order: When you place an order, you're letting us know you'd like to buy your chosen item/items. You will recieve an email thanking you for yuouOnce we have accepted the order, you will receive a confirmation email of your order. If for any reason we can't fulfil your order, we'll let you know withing a maximum of 24hrs from your original purchase and refund your order if we are unable to fulfil it within another option. This will always be confirmed with you either via email or direct phone call.

Prices are in UK Pounds Sterling (£GBP) and may change without notice.

VAT: For UK and EU orders, 20% VAT is included in the advertised price. If you're shopping from outside the UK, prices still show in £GBP but without UK VAT. If you are buying abroad you will then be expected to pay the appropriate taxes and duties depending on the country the products are delivering to or where you are based.

Payment methods: Shopify Payments, Credit and debit cards, Klarna, or PayPal. (If you pay by PayPal, currency is converted at PayPal's rate on the day, please check this when completing your order.)

Once your payment is authorised, items normally ship within 1–2 working days. We'll contact you if there's a delay of more than 2 working days.

We may refuse or cancel an order, or limit quantities, at our discretion. For example where an order appears to be from a reseller, or where billing information can't be verified. Please keep your account and payment details accurate and up to date so we can complete your order and reach you if needed.

Shipping & Delivery

Online orders are usually dispatched the same working day if placed before 4:00pm (Our Warehouse stock), and on the next working day if placed after 4:00pm. UK supplier and EU supplier sourced items are usually dispatched within 2 working days. We'll contact you if it's likely to take longer.

Next Working Day
Orders for items in our warehouse, placed before 4:00pm (Monday–Friday), qualify for next working day delivery.

Large items (over 150cm) usually go on a 48-hour service (UK mainland).

Non-mainland UK
Deliveries to Northern Ireland, the Scottish Highlands and Islands, and other non-mainland UK postcodes may take longer and incur additional charges.

Free delivery is available on qualifying orders over £65 and extends delivery by a further 1–2 working days.

We ship using Royal Mail, Parcelforce, and other suitable couriers depending on the item and destination.

Please see our Deliveries Information in our FAQ's for full delivery times, cut-off times, and courier options.

Stock & Availability

We always try to make it very clear whether an item is in stock and what its delivery time will be for all of the specific details head to our Stock Management section of our FAQ's page. Unless a product is explicitly marked as pre-order only, anything shown as in stock on our product pages has a real, physical product behind it, whether that stock sits in our own warehouse or in one of our supplier's.

In stock with The Watersports Centre: These items are in stock in and in store. You can collect same day within 2 hours in store, or we'll dispatch same working day if you order before 4pm. If your order needs to be rushed out we are often able to help to get in touch and we will do our best to assist.

In stock at a UK alternative warehouse: If it's not in our warehouse, we'll fulfil your order by the next fastest route. Usually that means shipping directly from a brands' UK supplier warehouse, which will dispatch within 1 to 2 working days. In practice this works just like having the stock on our shelves, however we do have less control on same day dispatch, but realistically nothing changes about the delivery process for you.

In stock at an EU alternative warehouse: This is usually how we supply ION, Duotone, Ride Engine, and Slingshot gear, along with the occasional Reedin product - if we do not have the item in stock within our UK warehouses. Depending on the brand, these orders normally arrive within 3 to 10 working days. If you need something sooner, we can often arrange express delivery at an additional cost, so just ask.

Keeping you informed: Whatever the item, we'll always try to be clear with the expected delivery time on the product page, so you're never left guessing. If you'd rather not wait, you're welcome to cancel or change your order. You can read more on our Alternative Warehousing page.

Damaged or Missing Items

If your order arrives damaged or something is missing, please let us know as soon as possible after the delivery so that we can step in and assist. If the order is damaged please take photographs as soon as the driver delivers to you, or if it is severely damaged you are entitled to refuse the item. We will work with you to resolve the issue as quickly as possible.

Please contact us via email info@thewatersportscentre.com or by calling us on 01329 551343 and a member of our team will be able to assist you.

Returns & Your Right to Cancel

You have rights under UK consumer law, and we aim to make returns straightforward.

Cooling-off period: You can cancel your order within 14 days of receiving your goods. To cancel, please notify us in writing with a clear reference to your order number (email is fine), a phone call alone isn't enough.

Faulty, not as described, or unfit for purpose: Under the Consumer Rights Act 2015, you can reject goods and get a full refund if you do so within 30 days of receiving them.

Condition of returns: We totally understand that sometimes items need to be returned, but we have to be specific about what we can accept back into stock. We can only take back items that are unused, undamaged, in their original packaging, and with all labels still attached. So if you're unsure about something, open the packaging carefully and keep everything safe. You're welcome to try a wetsuit or accessory on for size, but if it's been damaged while trying it on, used in or on the water, or shows other signs of use, we cannot accept it back. If you're returning an item because you've changed your mind, return shipping is at your own cost, and the original shipping charge isn't refunded. Refunds may take up to 3 to 10 working days to reach your original payment method.

If it's just not right for you: Get in touch if you've tried something and it doesn't suit you. We'll do our best to find a solution. If you'd like a different size, we would be happy to help and make this possible.

Refunds: Once we've received your returned item, followed our returns check protocol and processed it, you will receive a notification from us that this has been finalised. We process refunds within 2 working days of receiving the item back with us. Your card provider or payment processor may then take a further 3 to 10 business days to show the refund in your account.

Refused deliveries: If you refuse delivery, we'll refund the order once the package is back with us, less shipping and return costs.

Cancelling an Order

Get in touch as soon as possible if you need to change or cancel your order. We start processing orders quickly, so we can't guarantee a change once it's underway.

If your order hasn't been dispatched yet, we'll do our best to update or cancel it for you. Once it's on its way, you'll need to use our returns process instead.

Guarantee & Warranties

We always want you to be happy with everything you buy from us. But if something does go wrong, all products are covered by the manufacturer's warranty against manufacturing defects. Warranty periods vary by product and brand, and are listed in the "What's Included" section on each product page, you can also check our Warranty FAQ page for more detail. If you think you may have a warranty claim, head to our Warranty claim form to fill out the form so we can help.

This is in addition to your statutory rights, and doesn't affect your right to a repair, replacement, or refund for faulty goods under the Consumer Rights Act 2015 (see Returns & Your Right to Cancel above).

Products aren't guaranteed for extreme use unless stated, but we always aim to sell the best quality products available from market leading brands.

Events Outside Our Control

Sometimes things happen that no one can control, extreme weather, flooding, power or supplier failures, postal strikes, or other events we couldn't reasonably have foreseen or prevented.

If something like this affects your order, we'll let you know as soon as we can and do our best to put things right, whether that's rescheduling, arranging an alternative, or refunding you if there's no other solution.

We won't be liable for delays or cancellations caused by events genuinely outside of our control, but this never affects your statutory rights as a consumer.

Using Our Website

Please use our site lawfully and responsibly. In particular, you must not:

Use the site or our products for any unlawful purpose, or encourage others to break the law
Infringe our intellectual property, or anyone else's
Copy, reproduce, or reuse anything we've created including our photography, images, product descriptions, blog posts, marketing, logos, or designs
Engage in abusive, threatening, or discriminatory behaviour towards us or others
Submit false or misleading information
Upload viruses or malicious code, or try to interfere with the site's security
Collect others' personal information, or spam, phish, or scrape the site

We may suspend or end your access if these terms are broken.

Intellectual Property

Everything you see on our site, the words, images, logos, designs, and other content, belongs to us or to our suppliers, and is protected by intellectual property law.

You're very welcome to browse, enjoy, and share links to our pages. What you can't do is copy, reproduce, republish, or use any of it for commercial purposes without our written permission.

Accuracy of Information

We try to keep everything on our site accurate, but we can't guarantee it's always complete or current, and some content may be historical. Please don't rely on it as your only source for important decisions.

We may correct errors, update information, or cancel orders affected by a mistake (including pricing or availability errors), even after an order has been placed. If this happens, we'll always contact you and refund you in full.

We've made every effort to show product colours and images accurately, but please note screens vary, and there may be slight differences between images and the actual product or packaging.

Third-Party Links & Tools

Our site may link to, or give you access to, third-party websites and tools that we don’t control. We provide these “as is”, without warranty, and we’re not responsible for their content, accuracy, or any dealings you may have with them. Please review their own terms and policies before using them.

Your Comments & Submissions

If you send us ideas, suggestions, or other content (for example, competition entries), you agree that we may use them without restriction or payment. This doesn't transfer ownership away from you, but it does give us an unrestricted licence to use, share, or publish what you send. This also covers any reviews, photos, or feedback you share with us. We're not obliged to keep it confidential or respond to it.

Your submissions must be your own, lawful, and free of anything abusive, offensive, or harmful (including viruses). Please don't impersonate others or mislead us about who you are. You're responsible for what you send.

We may remove any content we consider unlawful or objectionable, but we're not obliged to monitor it. Separate terms may apply to specific competitions or promotions.

Marketing & Privacy

If you choose to opt in, we may send you emails and text messages about our store, new products, discounts, and competitions, only things we consider useful, never spam. You can unsubscribe any time using the link at the bottom of our emails, or by replying STOP to any text message.

How we handle your personal information is covered in our Privacy Policy.

Rewards

We offer a rewards points scheme, where you earn points on qualifying purchases that can be redeemed for discounts on future orders.

To join, you'll need to create an account with us. Points are linked to your account and can't be transferred to another person or account.

Points don't currently expire. If this changes in the future, we'll clearly communicate any new expiry terms before they apply to your account.

We may amend, suspend, or end the rewards program at any time. If we do, any points you've already earned will be honoured or redeemable within a reasonable notice period, we won't simply cancel them without warning.

Liability

We provide our service and products "as is" and can't guarantee the website will always be uninterrupted, secure, or error-free. To the fullest extent allowed by law, The Watersports Centre and its team won't be liable for indirect or consequential losses arising from your use of the site or our products.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, or for fraud, or removes or limits your statutory rights as a consumer under UK law, or our liability where it can't lawfully be limited.

Complaints

We take complaints extremely seriously. If something with your experience is not right or as good as it should be, please tell us as we constantly want to improve our service and feel that you deserve the best experience we can possibly offer.

Please get in touch at info@thewatersportscentre.com or call 01329 551343.

We’ll acknowledge your complaint quickly, with care and do our best to rectify the issue in a prompt and fair manner.

General Information

Severability: If any part of these terms is found to be unenforceable, the rest still apply.

Whole agreement: These terms, together with our posted policies, are the entire agreement between us.

Governing law: These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

Reaching Us

Our Business Address: The Watersports Centre, Unit A3 Albion, Daedalus Drive, Lee-on-the-Solent, Hampshire, PO13 9FX

Email: info@thewatersportscentre.com

Phone: 01329 551343

TERMS OF SERVICE

TERMS OF SERVICE

Why We Have Terms Of Service

Our Terms Of Service

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